Shipping & Return Policies

Shipping Policy

Shipping within Canada via Canada Post regular parcel is free for orders over $100!  

Shipping to the United States is a flat rate fee of $25 Canadian for Expedited Parcel via Canada Post. Any duties and taxes for cross-border shipments are the sole responsibility of the customer. 

If you live outside of the U.S. or Canada and are interested in purchasing our shoes, please email us at hello@souliersstudio.com for an individualized shipping fee quote.  

Once your order has been placed, you will receive an email with shipment confirmation including your tracking number. 

Return Policy
At SOULiers Studio, our customers are our top priority. If you are unsatisfied with your purchase, you may return unworn items and original packaging in their original condition within 30 days of receipt of the purchased product for a full merchandise refund, less the price of shipping. Refunds are issued based on the original form of payment. You will receive an email notifying you of the refund as soon as it is processed. Please allow 3-5 days for the credit to appear on your account from the time of receipt of the merchandise by SOULiers Studio. To return items, please notify us by email at hello@souliersstudio.com, then ship any returns to the following address using a traceable shipping method: 

SOULiers Studio
141 Glen Avenue, Unit 1
Ottawa, Ontario
K1S 3A1

Any shipping fees associated with the return of purchased products are the responsibility of the customer. SOULiers Studio is not responsible for any lost or damaged returns. 

 

 

Sign Up for SOULiers Studio's Newsletter to receive

Souliers Studio vegan footwear for women newsletter sign-up

* A 10% discount on your first purchase

* Ethical fashion tips

* New products and promotions news